Shipping policy

UK Delivery

Our standard delivery rates apply to UK mainland addresses.

For Scottish Highlands & Islands, Isle of Man and Channel Islands, please contact us before ordering. Additional delivery charges may apply depending on your location and the size of your order.

All orders are shipped using Parcelforce Worldwide or Royal Mail, depending on parcel size and contents.

Our delivery charge is based on the number of parcels required to safely pack your plants, with a minimum delivery charge of £27; larger orders requiring additional parcels incur an additional charge per parcel.

This reflects the specialist handling, packaging, and care required to safely transport live plants. These charges reflect courier pricing rather than any markup on our part.

For orders of a few small herbaceous perennials, contact us for a shipping quote.

For orders exceeding £5,000, please contact us directly to arrange delivery. At this scale, we typically need to organise a dedicated courier service and will confirm costs with you in advance.

Dispatch & Delivery Timing

Orders are typically dispatched within a reasonable timeframe, taking into account plant readiness and weather conditions.

Plants purchased from our Main Catalogue (from 5th Sept) onwards, will be sent when plants become dormant in Autumn/Winter. We expect to start shipping in November, but the exact time is dependent on the plants. We will then queue up all preorders and ship from November-March.

As a small, independent nursery run by a team of one, we appreciate your patience during this busy period. Every order is handled with care, and we work as efficiently as possible to dispatch plants in optimal condition.

To avoid unnecessary stress to plants, we may delay dispatch during periods of extreme weather (such as frost or heatwaves). If this affects your order, we will contact you.

We aim to avoid parcels being held in courier depots over weekends where possible.

Packaging

We aim to minimise waste wherever possible and regularly reuse boxes and packaging materials. As a result, your parcel may not always arrive in pristine or uniform packaging.

While it may look a little well-used, this reflects our effort to reduce environmental impact—without compromising the care and protection of your plants.

In Transit

All plants are carefully packed to withstand transit. However, as live goods, they can be sensitive to handling conditions.

Please note that plant parcels are not insured by couriers such as Parcelforce Worldwide. While we take every precaution in packing, there is an inherent risk during transit that is outside our control.

We recommend that parcels are opened and checked as soon as possible after delivery.

Delivery Responsibility

It is the customer’s responsibility to:

  • Ensure the delivery address is correct at the time of ordering

  • Be available to receive the parcel or provide appropriate delivery instructions

We cannot accept responsibility for:

  • Failed deliveries due to incorrect address details

  • Parcels left in a designated safe place or with neighbours

  • Delays caused by courier services once the order has been dispatched

If a parcel is returned to us due to failed delivery, we may require additional payment to re-dispatch the order.

Delays

While we aim to meet estimated delivery times, delays can occasionally occur due to courier issues or factors outside our control. Delivery times are therefore not guaranteed.

We are not liable for consequential losses resulting from delivery delays.

Local Collection

Collection is available from Edible Canopy Nursery.

  • Available on Tuesdays, between 10am and 4pm

  • Alternative times may be arranged by prior agreement

To select collection, choose “Local collection” at checkout. We will contact you to arrange a convenient collection time within the stated hours.

Uncollected Orders

If we are unable to arrange collection, and plants are not collected within 6 weeks of our initial contact, the order will be considered abandoned. Due to the perishable nature of the goods, no refund will be issued.